Privacy Policy jackpot108 — Member Personal Data Protection

Jackpot108 collects various types of personal information from members to enable our platform to operate safely and efficiently. Information collected includes:

Identity and Registration Information:

• Full name as stated on your identity card (MyKad) or passport
• Identity card (IC) number or passport number
• Date of birth for age verification (must be 18 years of age or older)
• Gender and nationality
• Active mobile phone number
• Email address (if applicable)

Financial Information:

• Bank name and bank account number for deposit and withdrawal purposes
• E-wallet account number (DuitNow, Touch 'n Go eWallet, Boost, GrabPay)
• Deposit and withdrawal transaction history within the jackpot108 platform

Technical and Usage Information:

• IP address and general geographic location
• Device type, operating system, and web browser used
• Login history and in-platform activity
• Gaming data including bets, wins, and play duration

Jackpot108 collects your personal information through the following methods:

• Account registration: Information you provide when registering a new jackpot108 account, including your name, phone number, and other identity details.
• KYC Process: Identity verification documents you upload during the Know Your Customer process, such as a MyKad photo or bank slip.
• Financial transactions: Information provided when making a deposit or withdrawal via FPX, DuitNow, or other payment methods.
• Platform usage: Data automatically generated when you use the jackpot108 platform, including cookie data, server logs, and analytics data.
• Support communications: Information you share when contacting the jackpot108 customer support team via live chat or other communication channels.
• Campaigns and promotions: Information provided when participating in contests, lucky draws, or jackpot108 promotional activities.

Jackpot108 uses the personal information collected solely for legitimate purposes directly related to the services you use:

Jackpot108 does not sell or rent your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers: Financial institutions, payment processors, and e-wallet providers that assist in processing your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game software providers: Third-party game providers that supply games on the jackpot108 platform may receive limited game data for technical operations and game dispute resolution purposes.
• Lawful authorities: jackpot108 will disclose information if required by law, court order, or directive from a qualified law enforcement agency.
• Companies within the same group: Companies affiliated with jackpot108 within the same group, solely for internal management and platform operations.

Jackpot108 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for the jackpot108 platform to function properly. This includes login session cookies and security cookies. Without these cookies, you will not be able to use the platform fully.
• Performance Cookies: Helps us understand how members interact with the jackpot108 platform through anonymised analytics data. This data is used to improve platform speed, usability, and content.
• Functional Cookies: Saving your preferences such as language settings, display theme, and login details to streamline your experience on the jackpot108 platform on future visits.
• Marketing Cookies: Used to display relevant jackpot108 promotions and advertisements to you. You may opt out of these cookies through your browser settings.

You may manage or delete cookies through your web browser settings at any time. Please note that deleting essential cookies may affect the functionality of certain parts of the jackpot108 platform.

Jackpot108 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:

• 256-bit end-to-end SSL encryption for all data communications between your device and jackpot108 servers.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• 24/7 Security Monitoring by the jackpot108 IT security team to detect threats and suspicious activity in real time.
• Penetration testing conducted periodically by independent security auditors to identify and close system vulnerabilities.
• Role-based access control ensuring that only authorised personnel can access members' personal data.
• Periodic data backups at geographically separate locations to ensure data recovery in the event of an emergency.

Jackpot108 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law:

• Active account data: Retained for the duration that your jackpot108 account remains active.
• Financial transaction data: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial and tax legal requirements.
• KYC and identity verification data: Retained for a minimum of 5 years after account closure, in line with fraud prevention and AML requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie and analytics data: Retained for 13 months from the date of collection.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked back to you.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the jackpot108 Privacy Policy, you have the following rights:

To exercise any of the above rights, please contact the jackpot108 support team via 24/7 live chat or visit our FAQ ours. jackpot108 will process your request within 14 business days.

Jackpot108 is a platform that exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from any individual under the age of 18.

All jackpot108 account registrations go through an age verification process. Should we identify that personal data of a minor has been collected without our knowledge, jackpot108 will take immediate action to delete that data and close the account in question.

Parents or guardians who discover that their child has registered on jackpot108 without permission are requested to contact our support team immediately so that we may take appropriate action.

Jackpot108 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying a clear notice on the jackpot108 platform regarding such changes.
• Sending in-account notifications for critical changes that affect your rights.

We encourage you to review the jackpot108 Privacy Policy page periodically. Continued use of the jackpot108 platform after any amendments have been made constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding the jackpot108 Privacy Policy or how we handle your personal data, please contact us through the following channels:

• 24/7 Live Chat: The fastest channel to get an immediate response from the jackpot108 support team.
• Email: [email protected] — we will respond within 3 business days.
• FAQ Page: Visit FAQ page ours for answers to frequently asked questions on privacy and account security.